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New Contributor
samolivier
Posts: 3
Registered: ‎08-02-2012
My Device: Blackberry Bold 9780
My Carrier: Telus Mobility

Screen turning white - Blackberry Bold 9780

Hello I hope you can help me,

 

I purchased a Blackberry 9780 18 months ago. The screen keeps turning white and would return to normal in minutes or even hours. I obviously tried to do a full reboot, remove and replace the battery but it does not resolve the issue. Has anybody else have the same issue? Is this a defect?

 

Although I do not see anything on the screen except for white, I can still receive call and make calls using the speed dial.

 

Thank you.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Screen turning white - Blackberry Bold 9780

Hi samolivier,

 

Welcome to the Community,

 

You can reload or upgrade your device OS if it a software issue reloading or upgrading your OS will solve the Problem otherwise its an hardware issue which need to be fixed . Please have a look at this Atticle of KB BlackBerry smartphone displays a blank white or black screen .Please do as KB suggest.

 

Good Luck

 

Prince


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New Contributor
starvinmarvin
Posts: 5
Registered: ‎08-03-2012
My Device: Bold 9780
My Carrier: TMO

Re: Screen turning white - Blackberry Bold 9780

You can try the re-load systen stuff - but chances are its a hardware problem.  A little research in the forums and on the web reveals that this is a widespread problem that seems to happen to many people almost exactly one month after the warranty expires.  Happened on the 9700 as well. 

 

Here's a link to get your screen up:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/BBB-9780-showing-a-white-screen/m-p/774521#M4...

 

And here's one detailing the remedy if your carrier sucks won't fix it:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/HELP-Glitched-white-screen/td-p/576106

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Screen turning white - Blackberry Bold 9780

 

 


starvinmarvin  wrote :

 

You can try the re-load systen stuff - but chances are its a hardware problem.  A little research in the forums and on the web reveals that this is a widespread problem that seems to happen to many people almost exactly one month after the warranty expires.  Happened on the 9700 as well. 

 

Here's a link to get your screen up:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/BBB-9780-showing-a-white-screen/m-p/774521#M4...

 

And here's one detailing the remedy if your carrier sucks won't fix it:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/HELP-Glitched-white-screen/td-p/576106

 


 

Hi starvinmarvin

 

                                   If you go through my reply I had already mentioned that if Reloading or Upgrading the device Software does'nt solve the problem then its a Hardware issue and its written on the RIM Knowledge Base itself .

 

So As Knowledge Base suggested I think there is no problem in trying ,And also the post is almost Three weeks old and OP has not updated his Thread and I think he already got his own Solution.

 

So I Believe don't Give up without a try.

 

Prince


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___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
starvinmarvin
Posts: 5
Registered: ‎08-03-2012
My Device: Bold 9780
My Carrier: TMO

Re: Screen turning white - Blackberry Bold 9780

I wasn't criticizing anyone - just trying to make it easier for people to get to the problem...so they don't have to search for hours like I did.  I looked at posts way over 3 weeks old to find the real answers. 

 

Bottom line is that this is a 'faulty materials' issue that is quite common and the fact that RIM blows us off is one reason why the company is going out of business.   

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New Contributor
samolivier
Posts: 3
Registered: ‎08-02-2012
My Device: Blackberry Bold 9780
My Carrier: Telus Mobility

Re: Screen turning white - Blackberry Bold 9780

Thank you guys for your help!

 

I found a much better solution. I walked in to a Telus store and bought an iPhone. Never had the white screen problem ever since :smileywink:

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Screen turning white - Blackberry Bold 9780

Hi samolivier,

 

 

                             That's Good you find a solution for yourself . Today I really expected your reply to the thread which you had left unanswered . 

 

So I hope to with BlackBerry 10 you would again a member of the Community.

 

 

Prince


Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

                            

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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