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BlackBerry® Bold™

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Contributor
coleenD
Posts: 25
Registered: ‎03-28-2012
My Device: curve 8520
My Carrier: o2

Screen

Last night my bb bold 9900 screen went dark I can only just see the writing etc. It didn't get any water damage or dropped and everything seems to be working I just can't see much of it. Anyone got any help?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Screen

Hi coleenD,

 

Are you able to try adjusting the Backlight Brightness settings to see if that helps? Options > Screen/Keyboard.  If that doesn't help, you may want to try the following to help determine if this is a hardware or software issue. "Using the Self Test application on the BlackBerry smartphone" http://bbry.lv/Ongmxh

 

If the diagnostic doesn't return any issues, I recommend backing up your data using the BlackBerry® Desktop Software and performing a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure thebacklight issue has been resolved before restoring any data from your backup file.

Hope this helps.

 


-FS


 


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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Screen

did u try a battery pull



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