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New Contributor
agarwaln
Posts: 3
Registered: ‎11-11-2012
My Device: Bold 9900
My Carrier: Vodafone

Scroll Lock on BB 9900

Hi,

 

I have been using a BB Bold 9900 for the last 9 months and I have been encountering a strange problem for the last 2 days. i am not able to scroll down  or up on any page either using the touch screen or the trackpad. I am however able to scroll from left to right and vice vera. the problem is that the screen is stuck, though the scroll moves down the screen doesnt. However, when i open google maps, I am able to scroll all sides (up, down, left right).

 

Have tried rebooting, battery removal, upgrading OS.. but nothign seems to work.

 

Somebody can suggest what should I do before i send the phone to a service centre.

 

Regards,

NA

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Scroll Lock on BB 9900

You mean that in your message listing, you can't scroll down to the screen to messages?




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New Contributor
agarwaln
Posts: 3
Registered: ‎11-11-2012
My Device: Bold 9900
My Carrier: Vodafone

Re: Scroll Lock on BB 9900

Yes I cannot scroll down to see messages. Also if i open a message i cannot scroll down to read the entire message. Only the text appearing on the screen can be read as the screen wont move down.

 

Further, this screen lock problem is not with just the messages, it is also with respect to the menu screen as well.

 

Regards,

Ni**bleep**h

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Scroll Lock on BB 9900

While reading an email or your messages list, or the browser, will you see if pressing the SPACE key will allow you to scroll down?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
agarwaln
Posts: 3
Registered: ‎11-11-2012
My Device: Bold 9900
My Carrier: Vodafone

No it Re: Scroll Lock on BB 9900

No pressing the space key didnt help. Tomorrow I am taking the phone to the service centre as it is still in warranty period.

 

- thanks

NA

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Scroll Lock on BB 9900

You're very welcome. Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.