11-11-2012 04:56 AM
I have been using a BB Bold 9900 for the last 9 months and I have been encountering a strange problem for the last 2 days. i am not able to scroll down or up on any page either using the touch screen or the trackpad. I am however able to scroll from left to right and vice vera. the problem is that the screen is stuck, though the scroll moves down the screen doesnt. However, when i open google maps, I am able to scroll all sides (up, down, left right).
Have tried rebooting, battery removal, upgrading OS.. but nothign seems to work.
Somebody can suggest what should I do before i send the phone to a service centre.
11-11-2012 07:01 AM
You mean that in your message listing, you can't scroll down to the screen to messages?
11-12-2012 12:32 AM
Yes I cannot scroll down to see messages. Also if i open a message i cannot scroll down to read the entire message. Only the text appearing on the screen can be read as the screen wont move down.
Further, this screen lock problem is not with just the messages, it is also with respect to the menu screen as well.
11-12-2012 07:51 AM
While reading an email or your messages list, or the browser, will you see if pressing the SPACE key will allow you to scroll down?
11-16-2012 10:25 AM