BlackBerry® Bold™

[toontech]

Hi what does it mean when the BES is not connected?

I have this problem for a colleague and he can not send or receive emails.

some info:

model: bb 9700

carrier: t-mobile uk

location: italy

locally connected carrier: t-mobile

the device is configured to use BES for work email.

when i tried to re-activate the device he got the message - activation request failed - a service connection is unavailable. I presume this is caused by the BES service being in a not connected state.

can anyone offer help as to how i can get this connected again.

have tried battery pull and restart, set to use 2g only network.

[knottyrope]

Your friend should contact his BESAdmin.

Under Manage Connections on the device (Most of OS 5), there's a services status which tells if connected to the data network.

Can also try to to reset HRT

On the handset, go to:
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

Wait 5 minutes.

Then go to Options - Advanced options.
Do you have the Option Enterprise Activation?

[toontech]

yes, there's option to enterprise activation, but it says activation failed, a service connection was unavailable when we try to do it.

also tried the HRT, but no "Registration" message was received by the device like i would normally expect.

i then understand it that, BES: connection: not connected means he is not connected to the data network???

[toontech]

I've got it working.

Just go to manage connections>turn of all connections the restore all connections.

[tonymac66]

Thank you that worked for me