06-14-2010 09:48 AM - edited 06-14-2010 10:22 AM
Hi what does it mean when the BES is not connected?
I have this problem for a colleague and he can not send or receive emails.
model: bb 9700
carrier: t-mobile uk
locally connected carrier: t-mobile
the device is configured to use BES for work email.
when i tried to re-activate the device he got the message - activation request failed - a service connection is unavailable. I presume this is caused by the BES service being in a not connected state.
can anyone offer help as to how i can get this connected again.
have tried battery pull and restart, set to use 2g only network.
06-14-2010 09:55 AM
Your friend should contact his BESAdmin.
Under Manage Connections on the device (Most of OS 5), there's a services status which tells if connected to the data network.
Can also try to to reset HRT
On the handset, go to:
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
Wait 5 minutes.
Then go to Options - Advanced options.
Do you have the Option Enterprise Activation?
06-14-2010 10:17 AM
yes, there's option to enterprise activation, but it says activation failed, a service connection was unavailable when we try to do it.
also tried the HRT, but no "Registration" message was received by the device like i would normally expect.
i then understand it that, BES: connection: not connected means he is not connected to the data network???