Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
toontech
Posts: 43
Registered: ‎03-18-2010
My Device: 9700
My Carrier: T-Mobile

Service Status> Blackberry Enterprise Server:Not Connected

[ Edited ]

Hi what does it mean when the BES is not connected?

I have this problem for a colleague and he can not send or receive emails.

 

some info:

model: bb 9700

carrier: t-mobile uk

location: italy

locally connected carrier: t-mobile

the device is configured to use BES for work email.

 

when i tried to re-activate the device he got the message - activation request failed - a service connection is unavailable. I presume this is caused by the BES service being in a not connected state.

 

can anyone offer help as to how i can get this connected again.

have tried battery pull and restart, set to use 2g only network.

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Service Status> Blackberr Enterprise Server:Not Connected

Your friend should contact his BESAdmin.

 


Under Manage Connections on the device (Most of OS 5), there's a services status which tells if connected to the data network.

 

Can also try to to reset HRT

On the handset, go to:
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

Wait 5 minutes.

Then go to Options - Advanced options.
Do you have the Option Enterprise Activation?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
toontech
Posts: 43
Registered: ‎03-18-2010
My Device: 9700
My Carrier: T-Mobile

Re: Service Status> Blackberry Enterprise Server:Not Connected

yes, there's option to enterprise activation, but it says activation failed, a service connection was unavailable when we try to do it.

also tried the HRT, but no "Registration" message was received by the device like i would normally expect.

 

i then understand it that, BES: connection: not connected means he is not connected to the data network???

Please use plain text.
Contributor
toontech
Posts: 43
Registered: ‎03-18-2010
My Device: 9700
My Carrier: T-Mobile

Re: Service Status> Blackberry Enterprise Server:Not Connected

I've got it working.

Just go to manage connections>turn of all connections the restore all connections.

Please use plain text.
Visitor
tonymac66
Posts: 1
Registered: ‎06-07-2011
My Device: curve 8520
My Carrier: o2

Re: Service Status> Blackberry Enterprise Server:Not Connected

Thank you that worked for me
Please use plain text.