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New Contributor
toppaz
Posts: 3
Registered: ‎01-23-2013
My Device: Bold 9900
Accepted Solution

Setting "my number"

Once I select my phone icon, "my number" shows up as unknown number.   Does anybody know how I can set my current phone #?

JSanders
Posts: 87,377
Likes: 23,338
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Setting "my number"

Press your Calling button to open the Call Log.

Press the Menu key > Options

Restrict My Identity > Never.




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New Contributor
toppaz
Posts: 3
Registered: ‎01-23-2013
My Device: Bold 9900

Re: Setting "my number"

My phone is the Bold 9900. Following the directions, in Options there is no field called "Restrict My Identity". I did find in Call Logs and Lists a chech box for "Show My Number" which is checked, yet still my phone number is not appearing. Any other guesses?

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Setting "my number"

Hi toppaz

 

 

In addition try this Knowledge Base :

 

KB01889  : "My Number - Unknown" appears instead of the user's number on the BlackBerry smartphone.

 

On your Homescreen Go to Options > Device > Advanced System Setting > SIM card > check if your mobile number is listed there , If not highlight phone number > press the menu key > Edit SIM Phone number  then save it .

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New Contributor
toppaz
Posts: 3
Registered: ‎01-23-2013
My Device: Bold 9900

Re: Setting "my number"

This was the path and fix. Thank you!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Setting "my number"

 

Hi toppaz

 

 

                    You are most welcome .. We are glad that your issue has been resolved .

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.