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settingupBBM
Posts: 1
Registered: ‎03-24-2013
My Device: Blackberry Bold 9780
My Carrier: Globe Telecom

Setting up BBM on BBM 7 goes on forever please help!

After I updated BBM to BBM 7, theres a blue screen with "setting up BBM" it goes on forever, please help me? I really need BBM for family abroad.. how long does it take BBM to set up? Or how do I downgrade BBM to version 6? please reply.. 

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Setting up BBM on BBM 7 goes on forever please help!

Remove your battery (with the device powered on) for about five minutes, reinsert and try again. 

If you can, make certain you're connected to a wifi source when you reconnect. 




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New Member
chrstnclm
Posts: 1
Registered: ‎03-26-2013
My Device: 9380
My Carrier: Globe telecom

Re: Setting up BBM on BBM 7 goes on forever please help!

I have the same problem as well and I tried to remove the battery just like what you said but it's still the same. 

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Setting up BBM on BBM 7 goes on forever please help!


chrstnclm wrote:

I have the same problem as well and I tried to remove the battery just like what you said but it's still the same. 


  • (OS6 and OS7 devices) From Options > Device > Application Management, delete BlackBerry Messenger, (or On OS5 devices), go to Options > Advanced > Applications, and delete BlackBerry Messenger.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Then, after reboot, using the BlackBerry browser, go to www.blackberry.com/bbm and reinstall BBM.
  • Try the setup again.

 

If it works, good. If not, try connecting with your WiFi connection ON, or try with your WiFi off.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
ItzShadowszSNM
Posts: 2
Registered: ‎05-25-2013
My Device: Blackberry Curve 9320
My Carrier: Oange

Re: Setting up BBM on BBM 7 goes on forever please help!

you can downgrade by going to blackberry desktop software in your left hand corner at the top click on device then click on update and you should see an update to downgrade your phone 

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New Member
laura7120
Posts: 1
Registered: ‎08-17-2013
My Device: Blackberry Bold
My Carrier: 02

Re: Setting up BBM on BBM 7 goes on forever please help!

i have the same problem, have you ever found a solution?

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Setting up BBM on BBM 7 goes on forever please help!

laura7120, did you do all suggested above?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
DawnMcGinley
Posts: 2
Registered: ‎09-04-2013
My Device: Blackberry 9330
My Carrier: Vodafone

Re: Setting up BBM on BBM 7 goes on forever please help!

Where is Blackberry Desktop Software?? Tried to look for it on my phone & i can't. How do you downgrade it again?

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Setting up BBM on BBM 7 goes on forever please help!

The Desktop Software ... is on your desktop PC.

 

Or should be, and can be downloaded and installed.

 

http://us.blackberry.com/software/desktop/desktop-pc.html




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
iamykz
Posts: 2
Registered: ‎11-04-2013
My Device: 9900
My Carrier: globe

Re: Setting up BBM on BBM 7 goes on forever please help!

1.) From Option>Device>Application Management, Delete BlackBerry Messenger.

2.) Reboot

3.) After reboot, go to Blackberryword>My world.

4.) Hold Alt ang press R S T

5.) Go back to to BlackBerryWorld and download Blackberry Messenger.

6.)After installation (Don't agree or open BBM icon)

7.) TURN OFF WiFi and register to BIS just for 1 day. (Make sure you reg. To BIS or plan)

8.) Open BBM icon on your screen and wait for the term and condition to proceed and it. Should work that way.

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