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New Contributor
Posts: 5
Registered: ‎05-02-2011
My Device: 8520
My Carrier: airtel

Smart phone 9930, motherboard crashed in 2-3months

Aug24'2012

 

Smart phone purchased in Dubai, crashed in Thailand and. Mysore India bb workshop wants USDollars 300 to service crashed motherboard.

 

Why bb does not bear responsibility for poorly designed products.

 

Being on the move a user can't be restricted to guaranty period service to the country of purchase.

 

Guide why this irresponsibility. By bb 

Hall of Famer II
Posts: 51,443
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Smart phone 9930, motherboard crashed in 2-3months

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your actual warranty service provider (I have no way to know for sure who that is). You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!




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New Contributor
Posts: 5
Registered: ‎05-02-2011
My Device: 8520
My Carrier: airtel

Re: Smart phone 9930, motherboard crashed in 2-3months

Aug25'2012

 

dear Sir,

 

i hv read yr reply. it is excellent.

 

the purpose of writting on the forum is to make the other users or would be users to be cautious not to buy products that are ill designed.

 

i bought my smart phone from a vendor and not a service provider as such did not break any contract.

 

just by not accepting liability does a reputable designer/manufacturer do they get absolved of liabilty.

 

i feel definitely this is abusing the users who will be around when yr next product is launched and people refuse to buy the same.

 

i am not satisfied with the explaination but am aware that this ia a forum so beyond expressing a situation solutions to a probelm cant be gauranteed.