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Visitor
reidtwizzal
Posts: 1
Registered: ‎11-25-2012
My Device: bold 9790
My Carrier: o2

Software Bundle Update

I got a notification on my blackberry bold 9790 sayin I needed to update my software bundle, I done this and it took about an hour and a half, It then said it would start backing up my date it has now been doing this for around 10 hours I had no choice but to take the battery out as I needed my phone, when i put it back in it just started again it has been stuck at 7% all night I have tried plugging it in to the computer but it still just stays at 7%. What can I do this is a joke!!! I dont even care about loosing my data now I just want to be able to recieve calls.

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Hall of Famer II
sdgardne
Posts: 46,954
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Software Bundle Update

Hi and Welcome to the Community!

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck and let us know!


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