11-23-2012 07:04 AM
Hi. I plugged my 9790 into my PC to sync with desktop manager and was offered a software upgrade first. Desktop Manager loaded new software ok. The Device Software update started and the back up went fine. Software seemed to download ok but is now stuck during the install at 'Reconnecting to JVM'. It has been like this for hours. The screen of the 9790 shows the clock although a reminder message came up which I cancelled - now back to the clock. The text in the update window says that the device must not be disconnected during the update process as it might render it unusable.
I am a complete novice at this. Please can someone help? Thanks.
11-26-2012 07:07 PM