05-19-2013 09:32 AM
Solved! Go to Solution.
05-20-2013 01:43 PM
05-20-2013 03:27 PM
05-20-2013 03:34 PM
I've been thinking about it. Presumably, it's a factory configuration error.
From what you've said, I'm not ready to agree with that...
and BB/RIM don't have a technical service platform via email and phone
This is correct and is completely in accordance with the support model to which all parties (including the end user) are contractually bound. All service and support starts with the carriers, authorized resellers, or authorized service centers (it can vary by region and specific issue), all who have the ability to escalate cases up to BlackBerry that require enhanced attention. Only your support provider can answer as to why they've not taken this step for you.
Is there anything else I can do?
Yes -- you can answer the question I asked you in post 2 above -- validating against your Sent Items please????
Another thought just came to mind...do you have an auto-text set somehow? Check those to be sure that something in there is not being "helpful" to you.