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New Contributor
Posts: 4
Registered: ‎06-17-2012
My Device: 9900

Some problem with my phone Bold 9900 (WIFI connection)

[ Edited ]

Hello, I bought my bold 9900 yesterday

 

it have some problem with wifi connect

 

when turn off WIFI connected ---> my phone turn off 

 

I try up Os ( Bell ins. ) for it but no have change

 

Bold 9900 : vendor 331

 

Thanks everyone!

New Contributor
Posts: 4
Registered: ‎06-17-2012
My Device: 9900

Re: Some problem with my phone Bold 9900 (WIFI connection)

UP

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780

Re: Some problem with my phone Bold 9900 (WIFI connection)

Hello VicLove & Welcome to the community.

 

Please try by pull out battery and re-insert it after a min.

 

 

Good luck..!!

New Contributor
Posts: 4
Registered: ‎06-17-2012
My Device: 9900

Re: Some problem with my phone Bold 9900 (WIFI connection)

I pull out and re-insert but no have change

So, Hardware's phone some problem ?

.....

Thanks!
New Contributor
Posts: 4
Registered: ‎06-17-2012
My Device: 9900

Re: Some problem with my phone Bold 9900 (WIFI connection)

Up
Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780

Re: Some problem with my phone Bold 9900 (WIFI connection)

Hi VicLove,

 

Please take complete backup and perfrom a security wipe (factory reset) & then try.

 

Home screen > Menu (BB Sign) > Option > Security > Security wipe > seletct Email & contact etc. > Type blackberry at given space and click on wipe.

 

While wipe, select only email & contacts, no need to select memory card and 3rd party apps.

 

Thanks...!!