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New Contributor
Althor
Posts: 3
Registered: ‎12-05-2012
My Device: Bold 9000
My Carrier: Rogers
Accepted Solution

Somehow the email I use to send a message with gets changed to a different email address at the receiving end

I am really confused.  I recently deleted an email account and now when I send an email with the remaining account on my bb the message leaves under one account but the receiving end get the email from the deleted account.

 

I have checked the service books to see if there are any books related to the old account and the answer is no.  I have resent the Service Books and still end up with the same result

 

Any help is appreciated

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Somehow the email I use to send a message with gets changed to a different email address at the receiving end

How odd.  Try a battery pull first and check the default services on the device.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11471&sliceId=2&cmd=displayKC&d...

 

You could also try removing the other email account from the device and readd.

To readd, from the device go to blackberry.com/integrate

 

You can also manage your email accounts from

https://bis.na.blackberry.com/html?brand=rogers

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New Contributor
Althor
Posts: 3
Registered: ‎12-05-2012
My Device: Bold 9000
My Carrier: Rogers

Re: Somehow the email I use to send a message with gets changed to a different email address at the receiving end

Thanks, I have tried all off the above suggestions and still the same issue.

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Somehow the email I use to send a message with gets changed to a different email address at the receiving end

Can you readd the old email account and then remove it?

If it still doesn't work you can take it to the store or give rogers a call.  Another option is to reload the software on the device.  Save the software reload for last because its an extreme fix!

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
New Contributor
Althor
Posts: 3
Registered: ‎12-05-2012
My Device: Bold 9000
My Carrier: Rogers

Re: Somehow the email I use to send a message with gets changed to a different email address at the receiving end

Thanks Wolf359

 

It turned out to be an issue with Hotmail grabbing a deleted account alias.  

 

Thanks for your help

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