Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Something was wrong after I restored..........

1.jpg

 

As you can see, all the history has gone after restored. What can I do now?

 

Thanks.

 

 

Please use plain text.
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

I need your help.
Please use plain text.
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Anyone can help?

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Something was wrong after I restored..........

Hi overspeed,

 

Can you please provide a bit more detail so I can assist you better?

  1. Did you do a restore from backup right before this?
  2. If so, can you tell me why you did the restore and how old the backup file you restored from was?
  3. Would the conversation history with this user that you are missing be in that particular backup file or did the conversation take place after the backup file was taken?

I look forward to your response.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Hi Frankie,

I backup all data before I wiped. Then wipe and activate my email account. After done, I restored by selected SMS messages. Then I found all my conversation history was gone.

Please use plain text.
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Any further information?
Please use plain text.
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Too hard to resolve?
Please use plain text.
Contributor
overspeed
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

No one can help?
Please use plain text.
Super Contributor
kosten4
Posts: 331
Registered: ‎09-11-2010
My Device: BB Bold 9900
My Carrier: vodafone UK

Re: Something was wrong after I restored..........

Hello,

How did you back up your device?

Regards
Blackberry! Here, now, forever!
Please use plain text.