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Hello,
Not knowing what was covered in your other thread (threads perhaps?), we risk of course redundant advice here. But, assuming that many things have already been done and that those things have already exhausted all that the end user can do, your next step is formal support, which you do not obtain here. Indeed, you obtain nothing formal from anyone, including BlackBerry, here on this site.
Rather, for formal support, you work with your mobile service provider. They are responsible for all of your formal support, and can escalate cases into RIM that require enhanced support. There is no way (for free) to bypass them in that process.
Good luck!
Not knowing what was covered in your other thread (threads perhaps?), we risk of course redundant advice here. But, assuming that many things have already been done and that those things have already exhausted all that the end user can do, your next step is formal support, which you do not obtain here. Indeed, you obtain nothing formal from anyone, including BlackBerry, here on this site.
Rather, for formal support, you work with your mobile service provider. They are responsible for all of your formal support, and can escalate cases into RIM that require enhanced support. There is no way (for free) to bypass them in that process.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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