Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Regular Contributor
Posts: 80
Registered: ‎09-03-2008
My Device: Bold 9000
Accepted Solution

Strange Gmail issue

Hi all,

 

I have probably inadvertently chaged some setting but I have just started to experience a strange thing with my gmail account.

 

On my phone I have a few email accounts setup, one of which is my gmail account.

 

All has been working correctly up to now.

 

OK, when I send an email from my gmail account whether from my email client on my PC or through the webbased gmail page, the email gets sent alright to the recipient but I get a copy of it sent to my phone as an SMS.

 

I know it comes through as an SMS because I have a different tone setup for them.

 

This only happens with the gmail account, I don't get any problems with my other accounts.

 

Any ideas?

 

 

Regards
Kirk
p.s. Vote for BOLD
Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Strange Gmail issue

check this thread and look at my posts as we aer trying to find a resolution for this:

http://supportforums.blackberry.com/rim/board/message?board.id=8300&thread.id=7087&view=by_date_asce...

 

chk all the post from me and reply if they are all verified

*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
Regular Contributor
Posts: 80
Registered: ‎09-03-2008
My Device: Bold 9000

Re: Strange Gmail issue

[ Edited ]

BBsingh wrote:

check this thread and look at my posts as we aer trying to find a resolution for this:

http://supportforums.blackberry.com/rim/board/message?board.id=8300&thread.id=7087&view=by_date_asce...

 

chk all the post from me and reply if they are all verified


Hi there,

 

well after a lot of headaches, sending messages between all my accounts to see whether the problem had been solved, I think I have got somewhere, thanks to BBsingh pointing this thread out.

 

Why the problem suddenly occurred is another matter altogehter, who knows?

 

Anyway, I read through this thread and tried to narrow things down until I got to the the message that contained this link;

 

http://supportforums.blackberry.com/rim/board/message?board.id=8300&thread.id=7087&view=by_date_asce...

 

I know it is for the 8300, but the problem is the same and the remedy is not reliant on handset model.

 

I basically had to add a filter to my gmail account from within my BIS.

 

I made the filter look in the 'FROM' field for (myaccount@gmail.com & myaccount@googlemail.com)

 

And then chose the option 'Do not forward message to Device'  then hit save.

 

I made sure that the option of 'Forward messages to Device' was chosen where no filters apply.

 

If anyone else needs to do this, then just make sure that you put your full email address in that you want exclude and not just the '@gmail.com etc..' domain, otherwise genuine emails from other people with this domain will not get through.

 

Thank you BBsingh, this was starting to drive me crazy. Time will now tell whether this is a permanent fix or until such a time as someone can explain why this wierd thing with gmail happens.

 

BBsingh, obviously I will give you KUDOS but as for the resolution tick, I don't exactly know where to tick, the 8300 thread doesn't have them and also doesn't relate to this forum.

 

Don't matter I put the tick above.

 

Message Edited by kjevans on 09-11-2008 08:51 PM
Regards
Kirk
p.s. Vote for BOLD
Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Strange Gmail issue

i dont beleive you were getting those sent items back to device as SMS but they were coming as regular emails which is normal for gmail.

 http://www.blackberry.com/btsc/KB10332 

 

*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
Regular Contributor
Posts: 80
Registered: ‎09-03-2008
My Device: Bold 9000

Re: Strange Gmail issue


BBsingh wrote:

i dont beleive you were getting those sent items back to device as SMS but they were coming as regular emails which is normal for gmail.

 http://www.blackberry.com/btsc/KB10332 

 


Yes, that is it exactly and that is the exact same resolution I used.

 

Only thing that I couldn't understand is that everything had been working fine with the gmail account for well over a week before this started to happen, prehaps I will never know but there you go, all solved now.

 

 

Regards
Kirk
p.s. Vote for BOLD