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BlackBerry® Bold™

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New Contributor
krching
Posts: 2
Registered: ‎02-06-2009
My Device: Not Specified

Strange one: call, hangup and trackball "enter" buttons not working

Woke up this morning to a strange condition on my Bold.  Everything works fine except 3 pretty important functions:

 

1) Green phone call button

2) Red phone hangup button including holding down for power off

3) Trackball push for enter (scrolling works fine)

 

I've tried resetting the device by removing the battery. 

 

Anyone seen this? Ideas?

 

I'm running v4.6.0.167 (patform 4.0.0.157)

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Strange one: call, hangup and trackball "enter" buttons not working

If device reset by pulling the battery out doesn't solve the issue then you need to reinstall device OS.

tanzim                                                                                  
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New Member
jcatalina
Posts: 2
Registered: ‎04-04-2009
My Device: Not Specified

Re: Strange one: call, hangup and trackball "enter" buttons not working

Similar issue here. Today, the red call/power, trackball enter, and "A" buttons stopped working. Completely random. No trauma to the phone, didn't get it wet. Removed the battery, and still the issue persists.

 

Any help? :smileysad:

 

 

New Contributor
krching
Posts: 2
Registered: ‎02-06-2009
My Device: Not Specified

Re: Strange one: call, hangup and trackball "enter" buttons not working

I spent better part of a day working with AT&T tech support and ultimately RIM.  Reloaded software, reset device to factory default.  Ultimately could not bring those keys back to life.  I really did not want to RMA the Bold as it was only 6 weeks old and I wasn't keen on a factor refurb.  However ultimately that was the only choice.  Nice outcome however.  The factory refurb was perfect - no scratches, dings or other physical blemishes.  I reloaded all my apps and PIM stuff...no repeat of the issue.

 

Good luck!

New Contributor
luisecubas
Posts: 2
Registered: ‎01-05-2009
My Device: Not Specified

Re: Strange one: call, hangup and trackball "enter" buttons not working

I have the same problem, I did hard reset, wipe, batt pull out, new OS, evrything but nothing works, does anybody have a clue what the problem is, I can not belive is hardware since all of those with the same issue have the same key code problems, a become UO, not enter in the trck ball, end becomes NM and so on........ so should it be a recall if it is hardware? I really want to solve this it become more of a challenge now than actually just a cellphone problem.

 

  Any ideas would help

New Member
jcatalina
Posts: 2
Registered: ‎04-04-2009
My Device: Not Specified

Re: Strange one: call, hangup and trackball "enter" buttons not working

Bottom line is that I had to take it back to a Blackberry repair center... which was actually fairly painless. Had the shiny new one up and running in no time, and at no cost. Call your local AT&T store and ask where the nearest repair facility is.
Regular Contributor
Posts: 98
Registered: ‎01-30-2009
My Device: Not Specified

Re: Strange one: call, hangup and trackball "enter" buttons not working

My partner's BB had the same issue with the 'a' key and the trackball not working.

 

 

Along with a boot rom issue when trying to update the OS

 

Its now gone back to T-mobile for repair.

 

 

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Thank you very much.

Rob
New Contributor
luisecubas
Posts: 2
Registered: ‎01-05-2009
My Device: Not Specified

Re: Strange one: call, hangup and trackball "enter" buttons not working

Sorry guys, I got the phone in US and I live in Venezuela we do not have BB tech down here and the phone is not under warranty.