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New Member
Posts: 1
Registered: ‎01-04-2014
My Device: BlackBerry Bold 9700
My Carrier: play

Strange things goin on with display Blackberry 9700 Bold

I beg for help. Recently with my BB 9700 began to happen strange things. Initially, he began to stutter. A week after this part of the display covered multicolored vertical lines, until one day the mark already occupied the entire screen. After pressing a button, three quarters screens are covered with purple and green lines, the rest white. It seemed that this is a problem with the screen, but today I experienced surprise - after not using the phone from some 2 week and try to do the backup to upload it to a new model - the phone suddenly started normally work. No problem with the display, acted quickly and efficiently for a few hours and died again.
I tried using the BlackBerry Desktop Software to upload new software - but still nothing.

Can anyone advise something?

Hall of Famer II
Posts: 51,384
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Strange things goin on with display Blackberry 9700 Bold

Hi and Welcome to the Community!

 

Given what you describe, you very well could have a hardware problem...as the device heats up with use, some contacts are made/broken that are causing the symptom you describe. When the device cools back down, those contacts return to their original position and the behavior ceases. But, that is merely a guess based on what you describe...it's quite impossible to truly diagnose such issues at an internet distance.

 

If you wish to continue trying self-diagnosis, then you can I suppose attempt again to reload your OS, but use the below mentioned Bare Bones process to try and root out the true cause.

 

First, the basic OS reload...the simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.


 

Now the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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