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BlackBerry® Bold™

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New Contributor
brittneycash
Posts: 3
Registered: ‎08-18-2010
My Device: bold 9700
My Carrier: at&t

Stuck on start up screen

Last night i went to sleep with my blackberry turned on with full battery, this morning when i woke up no more than 6 hours later my phone was stuck on the start up/ loading screen with the blackberry logo and the loading bar 2/3 the way complete. The phone continues to stay at 2/3 the way finished and will not proceed with the booting up of the smart phone.

 

I'm not sure how it decided to turn off by itself durring the night, or why it will not boot up correctly. I've tried restarting it by taking out the battery and putting it back in numerous times but it will only load up to about 2/3 the way complete.

 

I have all my contacts synced with my gmail account and my app data is really not important to me so if there is a way to wipe out the device i would be ok with that option.

 

I've never dropped the phone, or damaged it in any way so this problem must be something technical. This is the second bold 9700 that i've had in the past 6 months, I havn't even had this phone for a whole month yet. I had to get this phone as a replacement for my original 9700 because of reoccuring technical issues.

 

If there's any possible way to fix this could you please help me out. Thank you.

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Super Contributor
tamrock777
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ 5.0.0.734 OS
My Carrier: Verizon

Re: Stuck on start up screen

I recommend re-loading the device software. Here are the steps on how to do that:

 

Instructions for re-loading software:

  1. Download the Desktop Manager from: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22 choose the BlackBerry Desktop Software v6.0.
  2. Close the Desktop Manager and follow the next step: Download and install the latest version of BlackBerry® Device Software from the following web site: http://na.blackberry.com/eng/support/downloads/download_sites.jsp
  3. Double click on the device software icon on the computer’s desktop and run the set-up wizard.
  4. Open the Desktop Manager.
  5. Connect the BlackBerry to the computer with the USB cable.
  6. If prompted, type your BlackBerry password in and then click OK.
  7. Complete one of the following steps:
    1. If the application Updates Available window appears, click Update Now. The Application Loader Wizard will appear.
    2. If the application Updates Available window does not appear, double-click the Application Loader icon. The Application Loader Wizard will appear.
    3. Click Next.
    4. If prompted, type your BlackBerry password in and then click Next.
      1. When the Application Loader Wizard is finished examining the configuration on the BlackBerry, the Device Application Selection screen appears listing the applications available for installation. The selected checkboxes indicate applications that are already installed on the BlackBerry.

10.  Select the checkbox for the BlackBerry Device Software.

11.  Click Next.

12.  If the On the Device Backup screen appears, choose whether to automatically back up the BlackBerry and then click Next.

13.  Click Finish to begin loading the BlackBerry Device Software.

14.  Click Close when the software is finished loading.

 

~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein
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New Member
Remixen
Posts: 1
Registered: ‎08-19-2010
My Device: Not Specified

Re: Stuck on start up screen

Thanks for you information i newly join and so nice post I agree with you. Your complement is so informative ....
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New Member
donnacook81
Posts: 1
Registered: ‎03-24-2011
My Device: Bold 9700
My Carrier: HG3UK

Re: Stuck on start up screen

tamrock777  YOU ARE AN ABSOLUTE STAR....:-)

 

I did this and it worked a treat.

Only problem was I lost everything that was on the phone but that was my fault cause I should have backed-up more.

Another thing was when it updated it installed BB device software 6.0 which I absolutely hated as it was alot different to what I was used to. But because of your post again I was able to download the 5.0 device sofware and downgrade..

 

All sorted now so many many thanks. xx

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New Member
shaqs
Posts: 1
Registered: ‎12-05-2011
My Device: Curve 8520
My Carrier: Orange

Re: Stuck on start up screen

HELP i too have startup frozen but my usb port is broken how can i wipe the phone!? my charger is a make shift of an old usb cable and using the positive and negative

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New Contributor
Soniia
Posts: 2
Registered: ‎01-26-2012
My Device: Blackberry Curve 8520
My Carrier: T-Mobile

Re: Stuck on start up screen

Did your fone worked once you wiped the fone out, will it only work once you wiped the stuff do you even need to wipe the fone ou cos i just want my fone to work?? 

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New Member
dan6666
Posts: 1
Registered: ‎05-06-2012
My Device: Curve 8520
My Carrier: TESCO

Re: Stuck on start up screen

what should i do if i havnt backed up the contacts and i need them all and it is frozen 2/3 of the way??? it also wont connect to the computer as frozen!? what shall i do
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New Member
tscebraz
Posts: 1
Registered: ‎08-22-2012
My Device: 8520 Curve
My Carrier: Orange

Re: Stuck on start up screen

I have just done this on my daughters phone and worked a treat thank you tamrock777 you are a gem

 

:Clap::Genius::Angel:

 

cannot thank you enough

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New Contributor
lyamhutch
Posts: 2
Registered: ‎08-26-2012
My Device: curve 9380
My Carrier: 3 UK

Blackberry countless uncaught exception errors on start up

Hey can someone plz help me. My blackberry randomly turned off and when i tried starting it up it had the loading bar only goin 2/3 way across problem. Then suddenly it went past tht and now goes to a black screen with an uncaught exception error and when i hit ok another just keeps popping up. Ive tried many battery pulls, and connecting to my pc and trying an update, however my blackberry has alrdy got the latest software on it so it wont update. Someone plzzzzzzzzzzzz help me

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry countless uncaught exception errors on start up


lyamhutch wrote:

Hey can someone plz help me. My blackberry randomly turned off and when i tried starting it up it had the loading bar only goin 2/3 way across problem. Then suddenly it went past tht and now goes to a black screen with an uncaught exception error and when i hit ok another just keeps popping up. Ive tried many battery pulls, and connecting to my pc and trying an update, however my blackberry has alrdy got the latest software on it so it wont update. Someone plzzzzzzzzzzzz help me


Hi and Welcome to the Community!!

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:



Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

There might be an updated code set from the carrier -- check them via this portal:


The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone

The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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