BlackBerry® Bold™

[rdmansharamani]

Hi,

I am using a Blackberry Bold 9000 which is unlocked with Airtel (prepaid) service provider in India. As soon as i send any sms or make any phone call i get this message "Supplementary Service Error: General Error".

Can anyone please guide me on how to solve this problem.

Any help will be highly appreciated.

Kind Regards

Ravi D Mansharamani

[urumilton]

Try resetting the device , with the phone turn on, take out the battery for 30 seconds and reinstall it again.

Are you dialing for speed dial?

[rdmansharamani]

Hi, I never got that message earlier. Suddenly I started getting it. I am not using speed dial. I think I must have changed some settings. I just want to know how do I solve it. I know few people had the sanme problem and I would really appreciate if they can help me on the same. Kind Regards Ravi D Mansharamani

[urumilton]

Question you already reset the device taking out the battery?

[aluck247]

 i also have this problem with the same error message appearing. i cant text or call. Im on 02 and i have signal and battery. i have tried a battery pull and even wiped the phone. is there anything i can do.    Please Help!!

[nayancmehta]

I was facing this problem earlier.  I used Reliance prepaid. 

This is a common problem to all prepaid numbers used on blackberry device.  You may shift to post paid ... then this problem should not be faced.

[ab_bansal]

Dear Blackberry Team,

I’m having “Blackberry 8520” mobile handset and using “Vodafone Prepaid SIM card” from the last almost 01st year but just 02 days back only I have changed SIM card from “Vodafone to Airtel (Prepaid)”.

After changing SIM card I’m regularly getting a message after disconnection of any call, here is the message detail

Supplement​ary service error: General error

Based on reviews checked on “Blackberry Forum”, I have removed Battery & inserted after one minute but still same message is coming “Supplement​ary service error: General error”

Waiting for a positive response from your side

Thanks & Regards,

Amitabh
Mobile No.: xxxxxxxxxxxxxxx

Edit: Last name & mobile number removed. At no time should you provide any personal information to any other community member. Check out the User Guidelines for details.

[sdgardne]

Hi there!

---

ab_bansal wrote:

Dear Blackberry Team,

I’m having “Blackberry 8520” mobile handset and using “Vodafone Prepaid SIM card” from the last almost 01st year but just 02 days back only I have changed SIM card from “Vodafone to Airtel (Prepaid)”.

After changing SIM card I’m regularly getting a message after disconnection of any call, here is the message detail

Supplement​ary service error: General error

Based on reviews checked on “Blackberry Forum”, I have removed Battery & inserted after one minute but still same message is coming “Supplement​ary service error: General error”

Waiting for a positive response from your side

Thanks & Regards,

Amitabh
Mobile No.: xxxxxxxxxxxxxxxxxxxxxxx

---

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.

Good luck!

[ashishv03]

I have followed the above steps and still getting the same mesege: "Supplement​ary service error: General error" after disconnection of any call

[sdgardne]

Hi and Welcome to the Forums!

You will notice, at the end of those instructions, there is the final instruction to contact your wireless service provider for formal support. I suggest you now follow that.

Good luck!