BlackBerry® Bold™

[catire79]

Hello forum members - I have a good challenge for you all.

I bought a second hand bb 9700 3 months ago.  I had the phone on pre-paid BIS + Airtime so I could have access to the internet, bb messenger, gmail email, and phone-related uses.  The phone worked fine with no issues whatsoever.

Last week, I tried calling someone and received the message “Call Failed”.  I thought it was credit so I tried loading airtime on the phone.  When I did that I received the following message “Supplementary Service Error: General Error”.

It’s been 1.5 weeks and still the phone does not work:

• The phone has perfect coverage indicator.
• The phone has working BIS, BB messenger and internet.
• The phone cannot work the telephony part of it – calls (outgoing/incoming, SMS, MMS).
• I cannot call anyone, cannot check Voicemail, cannot load airtime.

I have tried re-sending service books, hard reset pulling the battery out, manually registering with the wireless network.

I there is a smart cookie out there, I need his/her assistance pronto; no point in having a phone if I can’t use it.

I appreciate the support.

[sdgardne]

Hi and Welcome to the Forums!

Given your description, I suggest you contact your carrier for formal assistance with the voice component of your BB. After all, you are paying them to deliver the service to you...

Good luck!

[Riaan666]

Hey hey.

Did u manage to sort out the problem? I have the same problem with my 9780 Bold.