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BlackBerry® Bold™

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New Member
catire79
Posts: 1
Registered: ‎12-17-2010
My Device: Bold 9700
My Carrier: MTN

Supplementary Service Error: General Error

Hello forum members - I have a good challenge for you all.

I bought a second hand bb 9700 3 months ago.  I had the phone on pre-paid BIS + Airtime so I could have access to the internet, bb messenger, gmail email, and phone-related uses.  The phone worked fine with no issues whatsoever.

 

Last week, I tried calling someone and received the message “Call Failed”.  I thought it was credit so I tried loading airtime on the phone.  When I did that I received the following message “Supplementary Service Error: General Error”.

 

It’s been 1.5 weeks and still the phone does not work:

  • The phone has perfect coverage indicator.
  • The phone has working BIS, BB messenger and internet.
  • The phone cannot work the telephony part of it – calls (outgoing/incoming, SMS, MMS).
  • I cannot call anyone, cannot check Voicemail, cannot load airtime.

I have tried re-sending service books, hard reset pulling the battery out, manually registering with the wireless network.

 

I there is a smart cookie out there, I need his/her assistance pronto; no point in having a phone if I can’t use it.

 

I appreciate the support.

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Hall of Famer II
sdgardne
Posts: 47,687
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Supplementary Service Error: General Error

Hi and Welcome to the Forums!

 

Given your description, I suggest you contact your carrier for formal assistance with the voice component of your BB. After all, you are paying them to deliver the service to you...

 

Good luck!


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New Member
Riaan666
Posts: 1
Registered: ‎10-10-2012
My Device: Bold 9780
My Carrier: MTN

Re: Supplementary Service Error: General Error

Hey hey.

 

Did u manage to sort out the problem? I have the same problem with my 9780 Bold.

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Regular Visitor
balagurucsit
Posts: 1
Registered: ‎07-15-2009
My Device: Not Specified

Re: Supplementary Service Error: General Error

First of all please switch off the phone put out battery and SIM, after 30 seconds put in back Sim & battery. hopefully it will resolve

 

Step :1

 

Go to Options > Call Management> In call setting  > Under Identity Restriction Option Select “Network Determined” as the option > Save > perform device Hard-reset

 

 

Step :2

 

Kindly check and update the O/S

 

 

Step :3

 

Flash device and  reload  O/S( ensure backup is performed)

 

issue resolved at 100 % ..

 

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