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New Member
Thedidio
Posts: 1
Registered: ‎03-26-2013
My Device: 9900
My Carrier: Etisalat

Switch back from Z10 to 9900

I recently purchased a Z10 and it was a great experience, however it was not possible to set it for enterprise email. I replaced it with 9900 and now can't find a way to switch back and retrieve my BBM contacts.

Link is not supporting 9900 and desktop not supporting Z10. When i use the BB ID it doesn't retrieve the contacts on BBM.

 

Anyone have any suggestions? i can't even see the backed up files from Z10 on desktop to restore??!!

 

Thank you in advance.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Switch back from Z10 to 9900

Hey Thedidio,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you, are you using the same BlackBerry ID on the BlackBerry 9900 smartphone as you were using on the BlackBerry Z10 smartphone? 

 

Thanks.

-HB

 

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New Member
purplehaze23
Posts: 1
Registered: ‎04-08-2013
My Device: Z10
My Carrier: Ooredoo

Re: Switch back from Z10 to 9900

I have the same problem any suggestions ?

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