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New Contributor
boundah
Posts: 7
Registered: ‎01-29-2013
My Device: Bold 9780

Sync freeze

I've been using a Bold 9780 for 2 years now. Until recently I've been backing up and syncing weekly via BB Desktop software (v7.1) with no problems.

 

BUT as of last week the calendar/contacts sync has been freezing at the 'preparing sync preview' point. I've tried rebooting (device and PC) several times but the problem hasn't gone away and I cannot complete a sync. 

 

Any answers? I'm not a geek so plain English would be helpful.

 

PC: Vista 32-bit

Forums Advisor III
gutijose14
Posts: 1,543
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: Sync freeze

Hello Boundah.

 

Not trying desintalando the DM beam and then proceeds to re-install, also change the path of the backup ...

 

Then let us know if you worked or if the problem still evidences the persistence.

 


Kudos ** Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**

 

@ gutijose14


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New Contributor
boundah
Posts: 7
Registered: ‎01-29-2013
My Device: Bold 9780

Re: Sync freeze

[ Edited ]

@gutijose: I'm guessing you used translation software for your reply - it makes absolutely NO sense in English. Please would you pass to someone (a human being) who can deal with my question and provide a comprehensible answer.