03-01-2013 12:00 PM
I've started a job where email and calendars are hosted on a Microsoft Exchange server, and the company policy on access for Blackberry devices is to use IMAP. The setup instructions are straightforward, and I'm synchronizing and sending/receiving email through BIS with no problem. Calendar synchronization, however, is a big problem. If my work email address invited to an appointment, the appointment makes it to my BB, but appointments created on the BB don't end up on the server, and appointments created on the server don't make it to the BB.
After reading through the KB articles referenced on this forum (Thanks!), I've found that KB29026 is most applicable to my situation: Wireless calendar and contact synchorization is not supported for integrated Microsoft Outlook Web Access accounts. End of story. KB03652 provides a comparison of features available over BIS vs. BES and states that calendar synchronization doesn't work for my situation.
This is frustrating, particularly when I find that open source developers working with Thunderbird are able to support this for that application's calendar. (I work in a Linux environment, so my use of the email system is via Thunderbird or web mail, the same as the other developers in my office.) I keep reading stories questioning whether Blackberry can stay in the game, and I feel that this is a feature that they need to support if they want to do it. The iPhone users at my firm have full support with the Exchange server. Why can't Blackberry do the same? As it stands, when my current Blackberry kicks the bucket, I'm likely to switch to another manufacturer.
I'm sorry to post what is essentially venting, but it's not worth it to me to spend an hour or two on a support call with my wireless carrier to get through to Blackberry, and I'm hoping that some Blackberry reps may read this and pass my comment up the chain. Thanks for indulging/tolerating me.
Exchange server version: 14.1.355.2
Blackberry Bold 9650, 6.0 Bundle 3084 (v184.108.40.2069, Platform 4..40.560)
03-01-2013 12:31 PM
and the company policy on access for Blackberry devices is to use IMAP.
After reading through the KB articles referenced on this forum (Thanks!), I've found that KB29026 is most applicable to my situation: Wireless calendar and contact synchorization is not supported for integrated Microsoft Outlook Web Access accounts. End of story.
I recognize that your post was not one of seeking help, but rather hoping to pass information upwards. So, in the interest of accuracy in your quest, are not those two things contradictory? After all, IMAP <> OWA...
03-01-2013 03:02 PM
I see what you mean. KB03652 shows the problem better. The basic problem is that although the BB can get the email messages through IMAP, it can't get the calendar appointments. I'm guessing the calendar appointments don't fit into the scope of IMAP, but still, Exchange provides a mechanism for synching appointments, or Thunderbird wouldn't be able to get them, and as the KB article shows, the Gmail plugin to Blackberry allows the BB to get appointments from Gmail.
Thank you for suggesting the clarification.
03-01-2013 03:15 PM