01-28-2010 12:54 PM
I've just obtained a 9700. I've set up my outlook email account on the device and set up sync in the desktop manager. My contacts and tasks sync OK, but no joy so far with my calander. Any suggestions?
Solved! Go to Solution.
01-28-2010 05:35 PM
Hi and Welcome to the Forums!
First...please ensure that the version of the RIM desktop software is compatible with your version of Outlook:
If not, please upgrade/downgrade either DTM or Outlook so that they are compatible. Then start over.
If they are compatible, please follow this KB to obtain additional information:
Then inspect the results to see if anything there is helpful to your situation.
01-29-2010 01:48 PM
My new 9700 synced perfectly the first time with desktop manager.
but now everytime i try to sync it says "Connector point error"
There is no such error message documented in the public KB's. Please check again and search the KBs for the specific error message:
01-29-2010 01:49 PM
Many thanks for the suggestion. I've located intellisync folder, only it is full of empty folders, no ilotcfg.cfg file
Did you activate advanced logging as discussed in the KB?
01-29-2010 04:55 PM
OK I've managed to configure and then reconfigure iloptcfg.cfg file but apparently to no effect
Sorry, but..."to no effect" tells us nothing. Please remember that we can't see what you see...you need to be detailed with us so that we can understand what you've attempted to do as well as the result. Please reply back with details so that we can understand. I can honestly say that I've no idea what you actually tried to do nor what the result is...
01-30-2010 05:24 AM
Identified that the Calander is the app causing the sync to fail
Turned off all other apps
Configured the iloptcfg.cfg file as per KB01451 (changed MultiJobTracelog to value 200 and tif.log to100) saved and closed
Synchronized using the affected application
Reconfigured the iloptcfg.cfg file as per KB01451 (changed MultiJobTracelog to value 1 and tif.log to 0) saved and closed
Attempted to sync - no joy
01-30-2010 05:28 AM
I see from your first post that once I had followed KB01451 I should 'inspect the results to see if there is anything helpful. Not sure what I should be looking for here