BlackBerry® Bold™

[janej61]

Hi 

When I try to sync I get the following error -

CRTranRec::GetModifiedInfo::Modified Info not available

Please can you tell me how to sort this - I have backed up my data so am willing to reset device if necessary!

thanks

[prince2012 · Accepted solution]

Hi janej61

Please refer to this Knowledge Base ,In addition you have to check your address book for any blank contact image , if you find a few contact without any images  then add any image to those contacts OR  if you have added an images  to a few contact then try removing those images and retry the sync process :

KB31008 : Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software.

Or head over to this thread Cleanly "Starting Over" with the Desktop Software (non-BES)  and start all over again or within that thread on post #15 there is a link to older version of BlackBerry Desktop Software , download version 6.1 it has help many user that I know from this error.

[janej61]

Thanks - sorted 

[prince2012]

Hi janej61

                    You are welcome ...Glad to know your issue has been resolved .Can you please share your solution for the greater interest of the Community

[twilson348]

Hi janej61, what exactly did you do??