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New Contributor
Posts: 7
Registered: ‎08-29-2013
My Device: Bold 9930
My Carrier: Verizon

Text Message Issue

Hello,

 

I have a Bold 9930 on Verizon and ever since my device software was updated to 7.1 Bundle 2705 whenever I get a text message only the number is displayed for people in my contacts no name shows, it also happens on incoming phone callls. Is this a known issue? Is there a fix?

 

Thanks

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Text Message Issue

Hi Mvark

 

Welcome to BlackBerry Support Forums

 

Have you enabled Encryction on your device setting which include your contacts ? On your device go to Options > Device > Security > Encryptions > disable it and check again .

 

KB25711 : Caller ID displays only the phone number and not the contact name for incoming phone calls.

 

 

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New Contributor
Posts: 7
Registered: ‎08-29-2013
My Device: Bold 9930
My Carrier: Verizon

Re: Text Message Issue

Hi,

 

Thanks for the reply. Encryption is not enabled and was not. No other settings were changed by me, the only change was the software update.

 

Thanks

New Contributor
Posts: 7
Registered: ‎08-29-2013
My Device: Bold 9930
My Carrier: Verizon

Re: Text Message Issue

Any help?

 

The article is for a 9330 and I have a 9930.

 

Is the answer there is no answer. Do I need to go back to an old software version to fix it?