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Contributor
Posts: 17
Registered: ‎07-12-2011
My Device: Bold 9700
My Carrier: Globe Telecom

Text messages are automatically deleted. PLS HELP

Guys,

I need your help. My text messages are now automatically deleted even though my memory is not full. The weird is the names of the senders are still on the list but when you open them one by one the messages are gone. The ones automatically deleted are not even old text messages, they are just 4 days old. The names are also in color green. I hate deleting important text messages.

Pls, pls, please help.

Tried backing up my sms and restore them but when backing up, the ones deleted are ofcourse gone, so obviously I cannot restore anything that is gone.
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Text messages are automatically deleted. PLS HELP

What is your device OS version? Please check the database size of your BlackBerry to check which database is taking larger amount of memory. To check that go to Options > Device > Device and Status Information > click Menu and select Database Sizes.

Also have a battery pull device reset and check the amount of free space.

tanzim                                                                                  
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Contributor
Posts: 17
Registered: ‎07-12-2011
My Device: Bold 9700
My Carrier: Globe Telecom

Re: Text messages are automatically deleted. PLS HELP

Hey Tanzim,

Thanks for the reply. My free space is less than 30MB. Below is the database size I copied and it looks like my memory is not full. I have tried the battery pull a lot of times. My OS is 6 and using Bold 9700

Pls help.
Database Sizes

Total Size: 7075.7K

Address Book - Default: 1174/500.0K
Application Permissions: 122/11.9K
Attachment Data: 0/0.0K
Attachment Data - Calendar: 0/0.0K
Browser Bookmarks: 8/2.2K
Browser Cache: 7/18.4K
Browser Channels: 0/0.0K
Browser Folders: 2/0.1K
Browser Messages: 0/0.0K
Calendar - arthur.pelias@raffles-solutions.com: 0/0.0K
Calendar - arthur.pelias@thakralone.com: 0/0.0K
Calendar - arthur.pelias@wizardsgroup.com: 328/213.7K
Calendar - arthurpelias@gmail.com: 413/206.0K
Calendar - arthurpelias@live.com: 0/0.0K
Calendar - borggzy@yahoo.com.ph: 0/0.0K
Calendar - Facebook: 81/62.7K
Categories: 5/0.5K
Content Store: 68/5028.2K
Enterprise Configuration: 0/0.0K
External Bookmarks: 0/0.0K
File Explorer Network Favorites: 0/0.0K
File Explorer Network History: 0/0.0K
Folders: 18/0.8K
Memos: 14/4.0K
Messages: 181/606.3K
MMS Messages: 1/10.9K
Phone Call Logs: 91/34.2K
Phone History: 160/117.8K
PIN Messages: 0/0.0K
RMS Databases: 17/105.7K
Saved Email Messages: 0/0.0K
Searches: 7/1.4K
SMS Messages: 104/67.1K
Tasks: 0/0.0K
Text Messages: 110/70.2K
WAP Push Messages: 2/0.4K
Word Substitution: 3/12.1K
Contributor
Posts: 13
Registered: ‎05-18-2011
My Device: 9780
My Carrier: Etisalat

Re: Text messages are automatically deleted. PLS HELP

Open SMS and MMS -> Press Menu -> Select Options->Select General Options->go to "Days To Keep Messages" change to Foreve .

Contributor
Posts: 17
Registered: ‎07-12-2011
My Device: Bold 9700
My Carrier: Globe Telecom

Re: Text messages are automatically deleted. PLS HELP

Hey Sajannekly

Thanks for the reply. I'm using OS 6 and in my SMS options validity period is set to Max already.

The names of the senders are still on the list but when you open them one by one messages are gone and the names are all in color green instead of the usual black and white.

Pls help. Thanks.
Contributor
Posts: 13
Registered: ‎05-18-2011
My Device: 9780
My Carrier: Etisalat

Re: Text messages are automatically deleted. PLS HELP

[ Edited ]

Do you have desktop manager in your PC ? 

Contributor
Posts: 17
Registered: ‎07-12-2011
My Device: Bold 9700
My Carrier: Globe Telecom

Re: Text messages are automatically deleted. PLS HELP

Yes I do have.
Contributor
Posts: 13
Registered: ‎05-18-2011
My Device: 9780
My Carrier: Etisalat

Re: Text messages are automatically deleted. PLS HELP

 

Download and install latest firmware in PC, connect your bb with desktop manager and make backup . Now reload OS with out backing up any data (as factory setting ) once you finished it go to backup and restore in desktop manager select advance >File   select the file you have backup , now you can see all the content in "Desktop File Databases", select which you want to restore to your device and move it to "Device Databases" ..
 note : Do not restore settings and configurations .
           You have to configure your emails again .

Contributor
Posts: 17
Registered: ‎07-12-2011
My Device: Bold 9700
My Carrier: Globe Telecom

Re: Text messages are automatically deleted. PLS HELP

Hey. Appreciate you're making time for me but my firmware is updated too and I just reloaded my OS last month.
Contributor
Posts: 13
Registered: ‎05-18-2011
My Device: 9780
My Carrier: Etisalat

Re: Text messages are automatically deleted. PLS HELP

did you restore you backup as it is after the update ?