Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎05-10-2012
My Device: Bold
My Carrier: o2

The new update causes ringtone failure

I when I connected the phone to the PC it came up with the do you want to upgrade which I did, but now the phone does not ring.  when I go to profiles and look athe settings its all ok click a tune or ringtone and click try it it vibtates but no sound.  I have tried several ways but none of them fix it, all I do is take out battery and re start and it works fine, but only a few hours.  when the sound has gone again and I only know when I miss a call I restart the phone and its ok again.  so far I have restarted 3 times today.


anyone else had this.


suggestions please


its a bold 9900

All Replies
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: The new update causes ringtone failure

Hey PhillUK,

Welcome to the BlackBerry® Support Community Forums.


I would suggest to try resetting the Sound Profiles database by clearing the database using the BlackBerry® Desktop software.

Please have a look at the following article on how to clear the user content databases from the BlackBerry® smartphone:


I hope this helps.




Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!