05-27-2013 07:18 PM
I have the Blackberry bold 9900, and just recently the scroll on my phone stopped working. The scroll still moves, the screen however doesn't follow the selected icon, making navigating my phone a pain.
Does anybody have an idea of how I could fix it?
05-27-2013 07:21 PM
05-27-2013 08:43 PM
05-28-2013 05:54 PM
The scroll pad works, but the touch screen is delayed in the scrolling, no specific apps were downloaded at the time it stopped working. So basically the scroll pad works but the touch screen lags or doesn't respond to the scroll. The touch screen occasionally work's for the scrolling, however the app selected must be out of the screen you are currently on for the screen to move. The scroll pad always works ,just the screen wont follow, and with the lagging of the touch screen this becomes a pain. Hope that helps you understand a little more.
05-28-2013 08:14 PM
Make a full backup of your device using Desktop Software.
Then do a full wipe of your device, including 3rd party applications and see if the behavior continues. Instructions below: