01-02-2012 07:38 AM
Hey hope someone can help me with this. The last few days my phone has like a little black box which you could say is like a little clock as it has a white line that goes around it like it is counting time. Anyway the problem is that it is constantly happening whether the phone is being used or not and it is using up all my battery. I fully charged it before I went to sleep last night and woke up and the battery was drained. I have removed the battery several times to reset but it hasn't helped. Anyone any ideas?
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01-02-2012 09:21 AM
You likely have applications running in the background, maps, an active web browser page or something of the sort.
Also, make sure you have disabled Memory Cleaner (Options > Security > Memory Cleaning). You don't need it.
To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.
So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).
01-02-2012 10:00 AM
Thank you so much, that did the trick. I never realised that i had to actually physically close the apps and though i could just use the end call. I'll know now. Also I have just removed the memory cleaning. Thanks again and happy new year
01-02-2012 10:15 AM
You're very welcome... Happy New Year to you as well.
10-21-2012 04:26 PM
I have exactly this fault : small clock icon running every time you want to use the phone. However, I've disabled memory cleaning and closed all apps running in the background, and even uninstalled some that I thought might secretly be activating themselves. Still the problem occurs! It seems to go through phases of activity during any given day. I can tell when the phone is working hard and draining the battery as the handset actually gets hot! Some nights I switch off and the following morning the battery is as I left it; some mornings I wake to find the battery drained.
Can anyone suggest anything else?
10-22-2012 07:22 AM
What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
10-22-2012 10:09 AM
Thanks for taking an interest. The 3rd line says:
6.0 Bundle 2534 (v22.214.171.1240, Platform 126.96.36.199)
You have a 9700 model, which is allowed to upgrade to OS6, but I don't recommend it. It eats away too much of your device memory space, leave little of it free for the device to use.
10-22-2012 02:18 PM
ahh.. now things become a little clearer. OS6 is permissible but is really too big for a 9700. I see.
I wonder if the model 9900 would be better in that regard?
Anyhow, to your question:
Free memory before reboot: 35428987
Free memory after reboot: 36942211 which then quickly changed to 36884251, then to 35664287, then 34949007.
If I get to the point where the timer icon is appearing whenever I want to use the phone, do you suggest a "hot pull" as I've just done, as a temporary cure?
There is nothing that I can delete to create space?
Apps are not relevant in this discussion?
Thanks again for your help!
10-22-2012 02:27 PM
Yea, see 35-38mb file free just isn't enough for the 9700 to operate properly and trouble free.
I've recommended so many 9700 owners downgrade their OS back v5 and they are much happier.
If you need help with that, let me know.