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BlackBerry® Bold™

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New Contributor
summitlivestock
Posts: 3
Registered: ‎01-06-2013
My Device: Blackberry Bold

Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

Phone updated in the middle of the night... When done updating- Uncaught exception: Cannot find image: search_browser_web.  Icons are tiny and unusable.  I can get calls in but can't find icons to call out...

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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

try removing the battery and see if that helps



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New Contributor
summitlivestock
Posts: 3
Registered: ‎01-06-2013
My Device: Blackberry Bold

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

I did that, while it was on...and it reboots to the same....

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

You may have to do another software reload:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

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New Contributor
summitlivestock
Posts: 3
Registered: ‎01-06-2013
My Device: Blackberry Bold

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

I can't use my Blackberry button or any of the icons...they are 10% of their normal size.  How do I back up my data so I can re-install the operating software?

 

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

If you have a password on the device, when you open the desktop manager and connect it to the computer that should be all you have to type in order to get a full backup. Desktop manager should prompt for this.
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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