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BlackBerry® Bold™

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New Contributor
Posts: 3
Registered: ‎01-06-2013
My Device: Blackberry Bold
My Carrier: Verizon

Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

Phone updated in the middle of the night... When done updating- Uncaught exception: Cannot find image: search_browser_web.  Icons are tiny and unusable.  I can get calls in but can't find icons to call out...

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Trusted Contributor
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

try removing the battery and see if that helps



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New Contributor
Posts: 3
Registered: ‎01-06-2013
My Device: Blackberry Bold
My Carrier: Verizon

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

I did that, while it was on...and it reboots to the same....

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

You may have to do another software reload:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

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New Contributor
Posts: 3
Registered: ‎01-06-2013
My Device: Blackberry Bold
My Carrier: Verizon

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

I can't use my Blackberry button or any of the icons...they are 10% of their normal size.  How do I back up my data so I can re-install the operating software?

 

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Tiny unusable icons- Uncaught exception: Cannot find image: search_browser_web

If you have a password on the device, when you open the desktop manager and connect it to the computer that should be all you have to type in order to get a full backup. Desktop manager should prompt for this.
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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