BlackBerry® Bold™

[Iain4246]

I updated my Blackberry's apps and when it rebotted the top menu bar was missing. I've tried rebooting it, but as you can see below it's not worked.

All help welcome and thanks in advance                                                                                                              

    

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then you may need to look at removing specific 3rd party apps, likely those that were updated.

If the behavior continues, then actually you may need to perform device WIPE, an OS reload, or a clean WIPE and reload, as well as investigate using different OS packages.

Good luck and let us know!

[Iain4246]

Hi, 

Thanks, I'm glad you replied so quickly! This is my first Blackberry so I didn't know it could be booted in safe mode... That or any other device appart from a computer. 

The device is in safe mode as I type and the problem has been solved! So all I need to do now is look for and remove the offending app? 
Thanks

Iain 

[sdgardne]

The most likely offending app is the one(s) you updated...but I know of no way, other than what you saw when you performed the update, to know that information...

[Iain4246]

It's fixed now! Thanks I removed the only 3rd party app I had and Hey presto! The drop down menu is back.

Thanks again

[sdgardne]

You are most welcome! Enjoy!

[Iain4246]

Actually, I spoke to soon... I believe that it may have something to do with a Blackberry Protect message that keeps on appearing in my phone. I've deleted it several times now and after every re-boot it appears again. 

[sdgardne]

But, have you opened, read, and acted upon the message? It may well be a mandatory Ts and Cs acceptance message, which would continue to deliver until you act upon it...

You also can try deleting the Protect app itself, and reinstalling just it if that's the root of the problem.

[Iain4246]

That seems to have sorted it! Thanks again  

[sdgardne]

You are most welcome...enjoy!