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BlackBerry® Bold™

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New Member
Hasan13
Posts: 2
Registered: ‎08-19-2012
My Device: Bold 3 9700
My Carrier: myself

Track pad Problem

Hello, I hv Bold 3 9700... bt suddenly my trackpad is nt working. It  happn all of a sudden. When i click a home button that time it works bt whn it comes to home screen it doesnt works.. it gets stick. Can anyone help me... :smileysad:

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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Track pad Problem

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
Hasan13
Posts: 2
Registered: ‎08-19-2012
My Device: Bold 3 9700
My Carrier: myself

Re: Track pad Problem

Bt all of sudden it happn so.. n also facing battery problem.. aftr a particular battery level my phone gets switched off automatically n thn i hv to tk out the battery n insert again..

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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Track pad Problem

OK lets resolve your battery issue first OK...it's too difficult to try and diagnose different problems at the same time. Also, would you mind posting with complete words, sentences, etc.? It's hard for some of us to interpret "text speak"...thanks.

To test your battery, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
BurlOak
Posts: 6
Registered: ‎12-29-2012
My Device: Bold 9700
My Carrier: ROGERS

Re: Track pad Problem

I had a similar problem with the trackpad. I pulled the battery. Left it out for more then a minute as was suggested. Why? so that all the stored energy is allowed to drain out. I was returning the battery to quickly.
Thanks sdgardne
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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Track pad Problem


BurlOak wrote:
I had a similar problem with the trackpad. I pulled the battery. Left it out for more then a minute as was suggested. Why? so that all the stored energy is allowed to drain out. I was returning the battery to quickly.
Thanks sdgardne

Hello,

 

Thanks for that...in very rare circumstances, leaving the battery out longer does indeed make a difference. For the majority of cases, leaving it out for a minute (or even less) is OK...but sometimes leaving it longer does make a difference.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.