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BlackBerry® Bold™

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New Member
Sjumbo
Posts: 1
Registered: ‎08-08-2011
My Device: blackberry bold 9700
My Carrier: At&T

Trackball/mouse not opening any BBM

Pls HELP.

 

My trackball/mouse will not open any message in the BlackBerry mesenger. I can't read any old messages.

 

It works for email, text messages and recent updates BUT will not open any new or past message in the BBM.

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Elite II
BillJ
Posts: 8,791
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Trackball/mouse not opening any BBM

The very first thing to try is a battery pull.

 

While your phone is powered on, remove your battery then replace it.

 

 

Let us know if that helps you.  If not, we can look at other options.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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