Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎08-08-2011
My Device: blackberry bold 9700
My Carrier: At&T

Trackball/mouse not opening any BBM



My trackball/mouse will not open any message in the BlackBerry mesenger. I can't read any old messages.


It works for email, text messages and recent updates BUT will not open any new or past message in the BBM.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Trackball/mouse not opening any BBM

The very first thing to try is a battery pull.


While your phone is powered on, remove your battery then replace it.



Let us know if that helps you.  If not, we can look at other options.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.