07-09-2009 08:00 AM
Solved! Go to Solution.
07-09-2009 08:05 AM
The times I do finally get it working again, if I let it sit for a while (few hours) it gums back up. I think there might be debris inside of the ball case, and maybe the press/scroll method is just further compacting this lump of gunk. I am truely at a loss of what to do. I really wish they wouldn't have made the trackball so hard to get at and maintain.
07-16-2009 12:03 AM
I called AT&T and they sent me a refurbished phone. The package they sent me included everything a brand new phone does. New battery, new case, new charger, new everything, even the phone itself was in flawless condition. Not a scratch or ding on it. Total cost was $12 for FedEx shipping, and they pay to mail my old phone back.
If anyone out there is having problems with their phone like I was I recommend this. I was very hesitant to give up my Bold, but after recieving this new one I have no regrets. With Desktop Manager I was back to my normal BB use in a few minutes. Thanks AT&T.
07-30-2009 11:44 AM
Here's what worked for me... Two steps:
1. Shoot some air around the pearl while moving it around
2. Push and HOLD the Pearl Down (keep it down) then push and hold the "Return" button to the right next to the pearl. Hold for 2-5 seconds then release.
Hopefully this free'd up your trackball. This has worked perfectly on 2 or 3 Bolds having the same problem.
Best of luck!
07-31-2009 10:14 AM
01-08-2010 09:24 AM
01-08-2010 09:41 AM
01-14-2010 05:08 PM
Back in Nov I had the same problem. Took it to the AT&T store where I bought it - still had about a month warranty on it and they replaced entire phone. They said Bold 9000 is not designed to have trackball replaced like the Curve is. Must replace entire phone.
NOW ....... just today, my new phone is doing the SAME THING. I guess it's back to AT&T this weekend. They told me I had the longest of either when my original warranty ran out or 90 days .... so that means I got 90 days ........ so I have to go soon.
Gonna beg to see if I can swap kinds of phone. Dont want to b/c I love every other thing about the Bold, and I didnt even mind that I had to get it replaced after almost a year ... ONCE, but not TWICE!
05-23-2011 10:06 AM