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BlackBerry® Bold™

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New Contributor
Lucy_frampton
Posts: 2
Registered: ‎02-10-2013
My Device: Blackberry bold 9790
My Carrier: Talk mobile

Trackpad and touchscreen problems.

The trackpad and touchscreen on my blackberry old 9790 are failing to work, meaning there is a very limited amount I can do on my phone. If you have any advice which you think could help I would be very grateful. Thanks.
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Trackpad and touchscreen problems.

The first step should always be to do a battery pull.  Remove your battery while your phone is powered on then replace it.

 

 

Let us know if that does the trick.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
Lucy_frampton
Posts: 2
Registered: ‎02-10-2013
My Device: Blackberry bold 9790
My Carrier: Talk mobile

Re: Trackpad and touchscreen problems.

Battery has been pulled several times, still no progress.
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Trackpad and touchscreen problems.

If the battery pull failed, try reloading the OS to your phone. To do this, plug your phone in to your PC and open BlackBerry Desktop Software. Click Device at the top of the software then click Restore. Pick the most recent restore point and load it.

 

 

Let us know if that helps you.   :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.