Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎05-19-2013
My Device: Bold 9900
My Carrier: AT&T

Trackpad goes crazy after removal from holster

[ Edited ]

I have a Blackberry Bold 9900 that I have had for over a year. Recently (like the past 2 months), whenever I remove the phone from my holster, the cursor moves all around the screen. It is very difficult to even put in my password without contorting my fingers and hands. When I open a menu, it goes up and down the screen, when I try to open pages on the browser, it starts moving wherever it wants to. The only remedy I have found is to keep the phone in the pouch that was included with the phone; but I cannot keep the phone in the pouch all day while I am working, or anything else. I have done battery pulls, changed the trackpad sensitivity, nothing seems to work other than pouching the phone. I cannot listen to music without locking the screen.

Any real help will be appreciated. I am trying to hold on to the phone until the Q10 hits the stores, but it's getting frustrating...

Hall of Famer II
Posts: 54,910
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Trackpad goes crazy after removal from holster

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.