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BlackBerry® Bold™

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New Contributor
Posts: 2
Registered: ‎06-16-2013
My Device: Blackberry Bold 9790
My Carrier: O2

Trackpad is broken

Hi, I have a blackberry bold 9790, and when I leave any building the trackpad doesn't work and it seems like it scrolls itself and it always goes to the top of the menu or the message or anything I am on when I leave the building. I cannot use the trackpad or touchscreen at any time when I am outside and when i took it to the shop for repairs the woman laughed at me and said there was nothing wrong with it! any suggestions on how to get it fixed or what is wrong with it ? :-(

Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Trackpad is broken

Have you try reducing the Touchpad Sensitivity settings

Options > typing and language > touchpad sensitivity


h-
New Contributor
Posts: 2
Registered: ‎06-16-2013
My Device: Blackberry Bold 9790
My Carrier: O2

Re: Trackpad is broken

Yeah I've tried all of the settings, I've reset it back to factory and updated the software, tried different batteries! Think I'm going to have to accept it broke! Haven't even had it a year! Thanks anywaySmiley Happy
Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Trackpad is broken