05-15-2013 11:04 PM
My BB has been behaving weirdly since I returned from Lanzarote about 4 weeks ago.
First of all I can use the trackpad for some things and have to touchscreen for others. I am not a big fan of touchscreen so this is annoying.
The phone is really inconsistent.
To add to these problems, its also going crazy when I send any type of message: BBM, WhatsApp, Viber or text.
Before I've finished typing a message odd letters and symbols are randomly being sent making reading my messages or tweets impossible. Any suggestions?
This handset is a recent upgrade and I've only had it since Jan 2013.
I want to take it back to Vodafone to be honest but not sure how far I'll get.
05-20-2013 01:10 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
11-29-2013 05:48 PM
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01-08-2014 05:46 PM