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BlackBerry® Bold™

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mike9214
Posts: 2
Registered: ‎02-26-2013
My Device: Blackberry Curve 9360

Trackpad

I really need some help with my trackpad, its started working again but the problem now is that I cant scroll across or anything, i can press down but not scroll, recently my phone has been turning off a lot as well. Any idea's?

Hall of Famer II
sdgardne
Posts: 48,759
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Trackpad

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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