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BlackBerry® Bold™

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New Member
AnastasiaLobanova
Posts: 3
Registered: ‎09-24-2012
My Device: Blackberry Bold 9900
My Carrier: T-Mobile

Turn off touch screen when calling

Dissappointed to find I can't disable the touch screen. I've had a Bold 9900 for just over a week now and it's starting to drive me crazy. On a call it went to loud speaker or hold phone function for whatever reason or call to somebody else at the same time or various other irritations. The worst thing is that I work in technical support and many people call me every day on Blackberry. So during the last week I deal with lots of unsatisfied and confused customers.

Is there any possibility to turn off the touch screen in a call mode? Are there any other possibilities how to fix this problem?

Thank you in advance,

Anastasia

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Guru I
John_Clark
Posts: 14,971
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Turn off touch screen when calling

The screen should go black when you hold it to your ear. Is that not happening?
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New Member
AnastasiaLobanova
Posts: 3
Registered: ‎09-24-2012
My Device: Blackberry Bold 9900
My Carrier: T-Mobile

Re: Turn off touch screen when calling

No, this is not happening now. Then I get a call, I see in the lower part of the screen at least 3 touch-screen buttons:

loud speaker, hold a call and smth.else. I guess, I could touch them unintendedly. Is there any possibility to remove these buttons from the screen? 

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Guru I
John_Clark
Posts: 14,971
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Turn off touch screen when calling

Its possible there is something wrong with the light sensor. While your in a call put your finger over the area with the LED. See if the screen goes black.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Member
AnastasiaLobanova
Posts: 3
Registered: ‎09-24-2012
My Device: Blackberry Bold 9900
My Carrier: T-Mobile

Re: Turn off touch screen when calling

ok, Thanks for the tipp, I will try to do it tomorrow

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New Contributor
Peggy99
Posts: 6
Registered: ‎10-21-2012
My Device: Blackberry Bold 9900
My Carrier: MTS

Re: Turn off touch screen when calling

Hey Blackberry, how about an option to disable the touch screen PERMANENTLY?

 

Don't use it, and it wastes power on an already underpowered device.

 

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