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BlackBerry® Bold™

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New Contributor
tdee1964
Posts: 6
Registered: ‎12-09-2008
My Device: Not Specified

UNABLE TO RECEIVE OR SEND EMAILS

Hi Have a Blackberry Bold on Optus 3g Network in Australia but am unable to send or receive emails. I was receiving emails for the first 3 weeks but they just stopped a week ago.

 

Have activated the Sevice and confirmed it is active - am able to browse using the Blackberry Internet Browser Servers.

 

Have had a SIM replacement and deleted a reset up the email address.

 

I recieved a confirmation message the email was set up correctly from BB so there service must be active.

 

Have checked and double checked the email details and password are correct.

 

Is it possible to turn off emails somehow ...if thats the case how do I turn them back on? 

 

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: UNABLE TO RECEIVE OR SEND EMAILS

When you try to send messages, do they bounce back with a red x? If so open up the message, scroll up to the top, and see what the message status is.

 

Also check under Messages | Options | Email Reconciliation. Does it show the Wireless Reconcile as being set to On?

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New Contributor
tdee1964
Posts: 6
Registered: ‎12-09-2008
My Device: Not Specified

Re: UNABLE TO RECEIVE OR SEND EMAILS

This PIN was blocked on the old network and we have to go to RIM to get it released. As soon as they unblocked the PIN it worked. The former carrier has done everything they could but RIM released the PIN.
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: UNABLE TO RECEIVE OR SEND EMAILS

Hi and welcome to the forums!

Here is a troubleshooting procedure for your email situation.

Thanks,

 

Bifocals

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http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02169&sliceId=1&docTy...

 

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