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New Contributor
Posts: 9
Registered: ‎05-11-2012
My Device: bold 9780
My Carrier: vodafone

UPDATE FAILED NOW BB9900 WONT WORK

Recently when doing a Sync of my device a message appeared on my desktop programme saying an update to my OS was available - so like a fool i decided to do the update - i did not disconnect my handheld device as it told me not to do so!!!  Well 18 hours later it had still not managed to connect to the device and as i had to use my phone i did disconnet it and now it will not open up but just shows the message APP ERROR 606 - RESET but i cannot do that either - any fixes available as RIM will not even give me a way of talking to one of their so called specialists and i am mightily SICK AND TIRED of the whole BB fiasco.  so anyone out there with a clue other than a large 100,000 Volt AC kick up the backside for it would be appreciated!!!!!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: UPDATE FAILED NOW BB9900 WONT WORK

Hi 512RISKMAN

 

 

So you performed an on device OTA OS  update  ! Something must have gone wrong while update .

 

Do you have any previous backup of your device data ? To resolve your issue with this JVM error you can follow those Knowledge Base article and try to Reload / Update your device software :

 

  • KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader
  • KB27956  : How to recover a BlackBerry smartphone from any state

let us know how it goes.

 

Good luck .

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