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New Contributor
ssaa1122
Posts: 2
Registered: ‎04-09-2013
My Device: 9900
My Carrier: N/A

URGENT HELP please 9900 wont turn on and NO red light !!

:mansad: 

Hello everyone,

I am very frustrated my Black Berry 9900 wont turn on !!

It was works well last night bit it freezes sometimes so I took off the battery and put it back on and it worked BUT this morning I did the same thing and it never turn on and there is no red-light I need the BBM list all my business depend on it

Please anyone could help me 

I am very fruostrea

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,287
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: URGENT HELP please 9900 wont turn on and NO red light !!

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
ssaa1122
Posts: 2
Registered: ‎04-09-2013
My Device: 9900
My Carrier: N/A

Re: URGENT HELP please 9900 wont turn on and NO red light !!

Hi I will try this and I hope it wii save my life :smileysad:

But after the last 2H what should I do ?

try to trun it on or remove it from the power sorce?

and what if it did not  work :smileysad:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,287
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: URGENT HELP please 9900 wont turn on and NO red light !!


ssaa1122 wrote:

 

But after the last 2H what should I do ?

try to trun it on or remove it from the power sorce?


If it has not turned itself on during that final 2h period, then yes attempt to turn it on while still on the charger. If it comes up OK, remove it from the charger and see if things have stabilized.


ssaa1122 wrote:

 

and what if it did not  work :smileysad:


If that first 4h15m process fails, then you move to the second process...finding a "known good" battery to try in your device. For example, if you find someone with an identical BB who has no issues, then you trade batteries with them. If their device works fine with your battery and your device still fails with their battery, then your BB itself has the problem, and there will be more drastic measures to attempt (e.g., WIPE, OS reload, BBSAK wipe/reload, etc.).

 

Note carefully please, that all we can do for you is provide you with things to attempt that will help narrow down to a most likely cause (a deductive process)...we cannot give you a 100% diagnosis for anything. Further, if the problem turns out to be rooted in the BB hardware itself, then you'll need to seek in-person support from a qualified hardware technician -- there is nothing we can do, at an internet distance, about a hardware problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.