11-28-2012 07:31 PM
I have a BB Bold 9700 with version 6 OS and a Compaq laptop. I also have t-Mobile as my service provider. I downloaded the desktop manager and my laptop does not recognize my BB. Its saying I am not connected. I made sure the usb cable is not faulty also when I conect the BB to the laptop my BB goes to the clock and says I cannot charge my device properly and to download USB device drivers. help!!
11-29-2012 03:51 PM
This may sound basic...but you said:
I downloaded the desktop manager
Downloading would be the first step...did you also install it to your PC? If so, then here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!