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bhimabi
Posts: 1
Registered: ‎07-19-2013
My Device: Bold 970

Unable to Access Email using Bold 9780

Device info

Your carrier: Starhub(Singapore)

Model info and OS version : Bold 9780, v6.o Budle 2534

 

I am unable to connect to my email account via Setup>Email Accounts.

 

If i key in my username as bhimabi@gmail.com, it says "The user name is invalid. A username must be at least 4 characters".

 

If i key in only bhimabi, after trying to conenct for a few seconds, it says"The information you provided is incorrect. Retype the user name and password. Your username and passwor are case sensitive"

 

I am sure that my email address is the username as that is my Blackberry ID username. And i have used that method to log in before in the past(few months back).

 

Help would be appreciated

 

Thanks

 

 

 

 

Battery Pull did not fix the issue.

Hall of Famer II
sdgardne
Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Unable to Access Email using Bold 9780

Hi and Welcome to the Community!

 

Refer:

  • KB28684 How to confirm a BlackBerry ID username
  • KB34137 How to confirm a BlackBerry ID account

 

Hope those help!

 

Good luck and let us know.


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